Your satisfaction and confidence in the quality of the purchased feed is our main priority at Khoshe Talai Company. We do our best to ensure that the products reach you with the best quality, appropriate packaging, and in the shortest possible time. However, in the event of any possible problem, the following criteria have been considered for the return and refund of the goods:
You can return the goods in the following cases:
Product discrepancy: If the delivered goods differ from the purchase invoice or specifications registered on the site (for example, the type of feed or product analysis is different).
Physical damage: If the bags or packaging of the feed are severely torn, opened, or contaminated during transportation (in a way that jeopardizes the health of the product).
Quality non-conformity: If there is evidence of damage, mold, or impurities in the product that can be detected before opening the package or during initial consumption.
In order for our experts to thoroughly review the product, you have a maximum of, for example: 48 hours or 2 business days after receiving the product to inform the support unit of the problem. After this time, unfortunately, it will not be possible to review the return request.
To report a return, please follow the steps below:
Contact support: Share the issue with our colleagues via the contact number or send a message to the WhatsApp/ETA/Telegram number.
Submit documents: Take clear pictures or videos of the packaging, tears or product defects and send them to us.
Review by experts: After receiving the information, our experts will review the issue within a maximum of, for example: 24 hours and inform you of the result.
If the product defect is confirmed by our experts, you will have two options:
Replacement of the product: Re-send the healthy product at the expense of Khoshe Talai Company.
Refund: Full refund of the amount paid to the number you have declared (within 48 business hours after final confirmation).
Shipping cost: If we confirm the discrepancy or damage, all return and re-sending costs are the responsibility of the site.
What items are not included in the return?
Goods that have been damaged due to improper storage conditions in the customer’s warehouse (humidity, pests, heat).
Products that have been partially consumed (except in special cases and with management approval).
Customer’s change of taste after sending the order (if the goods match the invoice).
Be sure to check the appearance of the bags when receiving the goods from the carrier or courier. If you see severe damage, refuse to receive the goods or make a report in the presence of the driver.
Please coordinate with the support unit before taking any action; arbitrary return of goods without prior notice will not be approved.
Our team is always here for you. For any questions or requests regarding returns, please contact us via the following methods:
